There haven't been any updates to my shipment tracking in over 48 hoursUpdated 2 years ago

In most cases like this, your package isn't lost. Typically, a lack of updates means that there might be an issue that prevents automated updates to your shipping status, but the order is still on the way. Regardless, we'd appreciate it if you'd let us know if you have any concerns about your shipment tracking status, as we'd be more than happy to reach out to the carrier and get a detailed update for you.

In the event that a package is truly lost in transit, we'd be more than happy to replace the order for free.