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TheInsoleStore.com

<p id="isPasted" style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Assistant, sans-serif; font-size: 17.6px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.66px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">TheInsoleStore.com currently utilizes the United States Postal Service (USPS) for all domestic shipments.<ul style="box-sizing: inherit; list-style-position: inside; padding-left: 2rem; color: rgba(18, 18, 18, 0.75); font-family: Assistant, sans-serif; font-size: 17.6px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.66px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; list-style: inherit; font-weight: 400;">For orders with Standard Shipping, USPS Ground Advantage is our default shipping service. Parcels shipped via Ground Advantage are expected to arrive within 3-5 days after your order has been shipped.</li><li style="box-sizing: inherit; list-style: inherit; margin-bottom: 0px; font-weight: 400;">For orders with Expedited Shipping, USPS Priority Mail is our default shipping service. Parcels shipped via Priority Mail are expected to arrive within 2-3 days after your order has been shipped.</li></ul><p style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Assistant, sans-serif; font-size: 17.6px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.66px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that we are unable to offer FedEx, UPS, DHL, or other carrier options during checkout at this time. If you are unable to receive USPS shipments for any reason, please&#xA0;<a href="https://theinsolestore.com/pages/customer-service" rel="noopener noreferrer" style="box-sizing: inherit; color: rgba(var(--color-link),var(--alpha-link)); text-underline-offset: 0.3rem; text-decoration-thickness: 0.1rem; transition: text-decoration-thickness var(--duration-short) ease;" target="_blank" title="TheInsoleStore.com customer service">contact our customer support team</a>&#xA0;prior to placing your order and we&#x2019;d be happy to work with you as best as possible!

TheInsoleStore.com currently utilizes the United States Postal Service (USPS) for all domestic shipments. Please note that we are unable to offer FedEx, UPS, DHL, or other carrier options during checkout at this time. If you are unable to receive USP

What carriers do you use for delivery?

Fulfillment & Delivery FAQs

How to trim an insole

How to determine your foot arch

How to heat mold your insoles

How to clean your insoles

How To Guides

Can you recommend an insole or insert for me?

What size should I order?

What are wear test guarantees?

How long will an insole last?

When should I replace my insoles?

My shoe size and foot size aren't the same. How do I choose the right size insole?

When does a 3/4-length insole work better than a full-length insole?

The product I want is out of stock

Can kids wear arch supports?

One of my legs is shorter than the other. Can I still use insoles?

I only need a single insole. Can I order just one?

Product Selection FAQs

How do I earn and redeem rewards points?

Do you have a price match guarantee?

Can I bill my purchase to my insurance company or Medicare?

Can I hide the prices on my purchase receipt?

My bank shows that I was charged twice for my order

I'm going to dispute a charge with my bank

What payment methods do you accept?

Checkout & Billing FAQs

What's the status of my order?

When will I receive my order?

I'd like to cancel my order

I'd like to make a change to my order

There haven't been any updates to my shipment tracking in over 48 hours

My shipment shows that it was delivered, but I didn't receive it

I entered the wrong shipping address on my order. What can I do?

Do you offer next-day delivery?

Can I simply refuse delivery rather than create a return?

What can be returned?

How do I return my purchase?

Is return shipping free?

How long until my return is processed?

I bought the correct size insole, but it won't fit in my shoe

The item I received doesn't look exactly like what is on the website

What happens if I send something back with my return that I didn't originally book?

What carriers do you use for delivery?Updated 9 months ago