Chat is the easiest way to get a hold of our team. Simply click the Chat icon above to start a conversation.

Please leave us a message, and we will respond as quickly as possible. Thank you!

Prefer to chat over the phone? We'd love to hear from you! Our team is available Monday-Friday from 9:00am-5:00pm Eastern Time.

Insole Recommendation

Track Order

Start a Return

Cancel Order

Visit Our Store

TheInsoleStore.com

We ship all orders placed before 12:00pm Eastern Time, Monday-Friday, the very same day your order is placed. Orders placed after 12:00pm Eastern or during the weekend will be shipped the following business day.When you receive your order depends on the shipping method you select during checkout:<ul><li>Standard Shipping will arrive within 3-5 days after order shipment.</li><li>Express Shipping will arrive within 2-3 days after order shipment.</li></ul>So, if you were to place your order on Monday at 10:00am and select Standard Shipping, your order would arrive between Thursday and Saturday of that same week, if not before.

We ship all orders placed before 12:00pm Eastern Time, Monday-Friday, the very same day your order is placed. Orders placed after 12:00pm Eastern or during the weekend will be shipped the following business day. When you receive your order depends on

When will I receive my order?

Fulfillment & Delivery FAQs

How to trim an insole

How to determine your foot arch

How to heat mold your insoles

How to clean your insoles

How To Guides

Can you recommend an insole or insert for me?

What size should I order?

What are wear test guarantees?

How long will an insole last?

When should I replace my insoles?

My shoe size and foot size aren't the same. How do I choose the right size insole?

When does a 3/4-length insole work better than a full-length insole?

The product I want is out of stock

Can kids wear arch supports?

One of my legs is shorter than the other. Can I still use insoles?

I only need a single insole. Can I order just one?

Product Selection FAQs

How do I earn and redeem rewards points?

Do you have a price match guarantee?

Can I bill my purchase to my insurance company or Medicare?

Can I hide the prices on my purchase receipt?

My bank shows that I was charged twice for my order

I'm going to dispute a charge with my bank

What payment methods do you accept?

Checkout & Billing FAQs

What's the status of my order?

What carriers do you use for delivery?

I'd like to change/cancel my order

I'd like to make a change to my order

There haven't been any updates to my shipment tracking in over 48 hours

My shipment shows that it was delivered, but I didn't receive it

I entered the wrong shipping address on my order. What can I do?

Do you offer next-day delivery?

Can I simply refuse delivery rather than create a return?

What can be returned?

How do I return my purchase?

Is return shipping free?

How long until my return is processed?

I bought the correct size insole, but it won't fit in my shoe

The item I received doesn't look exactly like what is on the website

What happens if I send something back with my return that I didn't originally book?

When will I receive my order?Updated a year ago