This is a good question, and one that we're always happy to answer.

This is a good question, and one that we&apos;re always happy to answer.<ol><li>We are the longest-running authorized online retailer with a specialty in shoe insoles and foot care. We started back in 2007, and insoles and foot care have been our sole focus this whole time. We have a proven record of expertise and customer satisfaction that&apos;s resulted from a long history working with customers like you.</li><li>We have the largest selection online. With more insoles to choose from, you can be sure that you&apos;ll find the best product to suit your individual needs. While one product out of 20 total may be the best possible option elsewhere, with 200+ products to choose from with us, we assure you that you&apos;ll get the best possible option for your needs.</li><li id="isPasted">We&apos;re dedicated to customer support. We offer and encourage our customers to reach out to us via phone, chat, text, email, or social media, whichever works best for you! Compared to other retailers who make it hard to find a phone number or contact information, we always strive to go above and beyond to provide top-tier support.</li><li>We provide individualized product recommendations. Unlike most other retailers, we don&apos;t think that it&apos;s enough to just offer products for purchase. Instead, we want to make sure you get the right product for your needs. As such, we offer product recommendations and encourage customer feedback on products to help you and others find the best possible option.</li><li id="isPasted">We&apos;re committed to offering affordable, quality, over-the-counter options for foot support and pain relief. We believe that most people truly don&apos;t need a $400 custom orthotic to alleviate discomfort and provide support, and for those who don&apos;t we want to provide the best selection of over-the-counter products at affordable pricing.</li><li id="isPasted">We ship quickly. Order before 12:00pm Eastern Monday-Friday and your order will be in the mail stream the very same day. After 12:00pm or on a weekend, and your order gets in the mail stream the very next business day.</li><li id="isPasted">Returns are easy, and exchanges are free. We understand that sometimes, despite all the research we do, something may just simply not work for you the way you wanted. And that&apos;s fine! Swap your purchase for something else with our free exchanges, or return it for a refund quickly and easily.</li><li>We are a 100% official and authorized retailer of every brand we carry. This means that we source our products directly from the brand (not a distributor or other 3rd party), and that we&apos;re 100% authorized by the brand to officially represent their products. No knockoffs or imitations to be found here.</li><li>As an authroized retailer, we also honor all manufacturer warranties and guarantees. Many brands offer satisfaction guarantees on their products, and whereas other retailers may not take back a worn product, we&apos;re always happy to honor these guarantees.</li></ol>

Why should I purchase from you?

TheInsoleStore.com was started in 2007, so as of 2022 we've been in business for 15 years and counting!

<a href="//TheInsoleStore.com">TheInsoleStore.com</a> was started in 2007, so as of 2022 we&apos;ve been in business for 15 years and counting!

How long have you been in business?

Unfortunately, we do not have any store locations as TheInsoleStore.com is online only. This is the best way for us to be able to provide the widest selection of products to all of our customers in a convenient manner. Everything we offer on our webs

Unfortunately, we do not have any store locations as&#xA0;<a href="//TheInsoleStore.com">TheInsoleStore.com</a> is online only. This is the best way for us to be able to provide the widest selection of products to all of our customers in a convenient manner. Everything we offer on our website is available to ship immediately to you (with free shipping over $25, too!), and we ship both domestically and internationally.

Do you have any store locations?

Chat is the easiest way to get a hold of our team. Simply click the Chat icon above to start a conversation.

Please leave us a message, and we will respond as quickly as possible. Thank you!

Prefer to chat over the phone? We'd love to hear from you! Our team is available Monday-Friday from 9:00am-5:00pm Eastern Time.

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FAQs About Us | TheInsoleStore.com Help Center

About TheInsoleStore.com

How to trim an insole

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Can you recommend an insole or insert for me?

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My shoe size and foot size aren't the same. How do I choose the right size insole?

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The product I want is out of stock

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I only need a single insole. Can I order just one?

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I bought the correct size insole, but it won't fit in my shoe

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Returns FAQs