FAQs about order fulfillment, shipping, and delivery.
Once your order has been placed, you'll receive either an email or a text message (depending on the contact information entered during checkout) confirming your order and providing you with a link at which you can track the status of your order. Once
We ship all orders placed before 2:00pm Eastern Time, Monday-Friday, the very same day your order is placed. Orders placed after 2:00pm Eastern or during the weekend will be shipped the following business day. When you receive your order depends on t
TheInsoleStore.com is a partner of both the United States Postal Service (USPS) and FedEx. The carrier chosen for your shipment is determined either by your shipping service selection during checkout (if a specific carrier option is available for you
If you'd like to cancel your order due to having found a better price elsewhere, please note that we have a Price Match guarantee available to you. So long as the specific style, color, and size that you've ordered is available elsewhere for less, al
Not a problem! So long as your order has not already shipped, we're happy to make any changes to your order that you'd like. If you prefer to make the changes yourself, the easiest way to do this is by simply cancelling your existing order and placin
In most cases like this, your package isn't lost. Typically, a lack of updates means that there might be an issue that prevents automated updates to your shipping status, but the order is still on the way. Regardless, we'd appreciate it if you'd let
If your order was confirmed delivered to your address but you did not receive the order, please be sure to check areas commonly used by postal carriers to stow packages when the package recipient is not at home: your front stoop/porch, front garden/b
We rely on the information you provide to us during checkout to promptly and accurately ship your order. If you notice that your shipping information is inaccurate and your order has not yet shipped, please contact us as soon as possible so that we c
At this time, next-day delivery options are not available. However, we do offer Express shipping options with an estimated delivery within 2-3 days.
If you no longer want your purchase and are unable to cancel the order due to it already having been shipped, please book a return for your order rather than simply refusing delivery. Booking your return through our online returns portal is quick and